Need Help? Contact Us
Our support team is here to help with questions, account-related issues, technical concerns or general feedback. You can reach us via live chat for quick replies, or email and phone for account queries and documentation. We aim to respond promptly and guide you through verification, payments and site use. Screenshots or transaction IDs help speed up checks. Live chat is available for immediate help and emails are monitored throughout the day.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email, available 24/7) |
| General enquiries | [email protected] (account, site queries and FAQs) |
| Affiliate enquiries | [email protected] (partnerships) |
| Payments | [email protected] (deposits and withdrawals) |
| Privacy | [email protected] (data protection, GDPR queries) |
| Phone | +44 20 7946 1382 |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
Email Assistance
Email is our preferred way to handle detailed enquiries, account issues and any requests that require documents or explanations. Please send your message to [email protected] with a clear subject line, your account ID and current contact details. Including all relevant information up front helps avoid delays and lets our team respond efficiently to verification or account-related requests.
Submit Your Inquiry
Name <label for="email" style="font-size:14px;color:#111;">Email</label><input id="email" name="email" type="email" placeholder="[email protected]" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"/><label for="message" style="font-size:14px;color:#111;">Message</label><textarea id="message" name="message" rows="6" placeholder="Your message" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="padding:10px 14px;background:#0a6cff;color:#fff;border:0;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button>Response Time
Oceanspin support aims to respond to most enquiries within one business day. More complex cases - such as identity checks, payment investigations or third-party queries - may take longer depending on their nature. If you contact Ocean Spin outside business hours, we’ll reply as soon as the team is back online. Please allow extra time during high-volume periods or when additional documentation is required.
Feedback
Your feedback matters to us. If you have suggestions, ideas or issues with the site, please use the feedback form or email [email protected]. We review every message carefully and use your input to improve features, promotions and the overall experience. Tell us what works well and what could be improved, and we’ll take it on board and act where possible.