User Privacy Policy

Welcome to the privacy policy for Oceanspin. This page explains how we collect, use and protect your personal information when you use our services. We take your privacy seriously and set out below the types of information we hold, how it is used, who we may share it with and the choices available to you.

Types of data we collect

We collect data needed to provide and secure your account, process transactions and improve our service. This includes account data, contact details and records of your activity on the site and app.

Personal data

Personal data may include your name, date of birth, email address, phone number and address. We use this information to verify identity, prevent fraud and comply with regulatory checks where applicable.

Technical data

Technical data includes device information, IP address, browser type, operating system and connection data. We use this to maintain platform security, improve performance and detect suspicious activity.

Transactional data

Transactional data covers deposits, withdrawals, payment method details, bet and play history and any communications about transactions. This information supports payment processing, dispute resolution and record keeping.

How we use information

We process your data to operate your account, handle payments, provide support, monitor responsible gambling, and to detect and prevent fraud or abuse. We may also use anonymised or aggregated data for service improvement and analytics.

Data protection practices

We store personal information on secure servers and use appropriate technical and organisational measures to protect it. Access to personal data is restricted to authorised personnel and third-party providers who need it to deliver services.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, enable secure logins, provide tailored content and measure site usage. You can manage cookie settings through your browser. Third-party analytics providers may also set cookies as described in their policies.

User rights

You have rights to access the personal data we hold about you, request correction of inaccurate information, and object to or restrict certain processing. Where applicable, you can request portability of your data. You also have the right to lodge a complaint with a supervisory authority.

Access, correction and deletion

To review, update or request deletion of your personal data, contact our support team. We will verify your identity before making changes. Some information may be retained where required for legal or regulatory reasons and to resolve disputes.

Information sharing and third parties

We may share data with payment processors, identity verification services, fraud prevention partners and service providers who operate parts of the platform. We require these third parties to protect your information and use it only for specified purposes. Where required by law, we may disclose information to law enforcement or regulatory bodies.

Privacy policy updates

We may update this policy from time to time to reflect changes in our services or legal requirements. When material changes occur we will make a notice available on the site. If you have questions about this policy or your rights, contact our support team at [email protected].

If you use Ocean Spin services through a third-party platform, please also review any additional privacy notices that may apply.